This Privacy Policy explains how Fullsurf (“Fullsurf”, “we”, “us”, or “our”) collects, uses, and protects information when you use our website, billing portal, and email services (the “Service”).
1. Information We Collect
We collect only what we need to operate the Service and support you:
- Account info: name (if provided), email address, plan details, and credentials (stored securely).
- Billing info: payments are processed by third-party processors; we do not store full card numbers.
- Service logs: IP address, login time, and technical metadata for security and abuse prevention.
- Support communications: messages you send to support via email/text/phone.
- Email data: your mailbox contents are stored to deliver and store your mail.
2. How We Use Information
- Provide and maintain your account and features
- Authenticate logins and protect accounts
- Process subscriptions and billing
- Respond to support requests
- Monitor for spam, abuse, and security incidents
- Improve reliability and performance
3. What We Don’t Do
- We do not sell personal data or mailbox content to advertisers or data brokers.
- We do not scan your mail to target ads or build marketing profiles.
- We do not inject ads into your inbox.
4. Sharing of Information
We may share limited information with trusted providers only as needed to operate the Service (e.g., payment processors, infrastructure providers). We may disclose information if required by law or valid legal process when legally permitted.
5. Cookies
Our website/webmail may use cookies to keep you signed in and remember preferences. We do not use ad trackers for targeted advertising.
6. Data Retention
We retain account and mailbox data while your account is active. Some limited records may be retained for legal, accounting, or security purposes where required.
7. Security
We use encryption for connections (IMAPS/SMTPS/STARTTLS), access controls, and operational safeguards. No service can guarantee absolute security, but we work to maintain responsible security practices.
8. Your Choices
You can update account details via the billing portal or by contacting support. You can also request account closure.
9. Changes
We may update this policy over time. If changes are material, we’ll update the effective date and provide notice where reasonable.
10. Contact
Questions? Email support@fullsurf.com or call/text 808-582-2552.