Privacy Policy
Effective Date: December 11, 2025
This Privacy Policy explains how Fullsurf (“Fullsurf”, “we”, “us”, or “our”) collects, uses, and protects information when you use our website, billing portal, and email services (the “Service”). We built Fullsurf to provide clean, ad-free email — not to sell your data.
1. Information We Collect
We collect only the information we need to run the Service and support you:
- Account information: Name (if provided), email address, login credentials (stored securely), and plan details.
- Billing information: Payment method details processed by third-party payment processors; we do not store full card numbers on our own servers.
- Service usage: Basic logs such as IP addresses, login times, and technical metadata used for security, troubleshooting, and abuse prevention.
- Support communications: Messages you send to support by email, text, or phone, including details needed to help you.
- Email content: The contents of your mailbox are stored so that we can deliver and store your email. We do not scan this data to target ads or sell profiles.
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain your email account and related features
- Authenticate logins and keep your account secure
- Process payments and manage subscriptions
- Respond to support requests and communicate about your account
- Monitor for abuse, spam, and security issues
- Improve the reliability and performance of the Service
3. What We Don’t Do
We do not:
- Sell your personal information or mailbox contents to advertisers or data brokers
- Scan your email to build marketing profiles or show targeted ads
- Inject advertising into your inbox
4. Sharing of Information
We may share limited information with trusted third parties only when necessary to operate the Service, for example:
- Payment processors that handle subscription billing
- Infrastructure providers (such as data centers or networking providers) that host and connect our servers
- Service providers that help us monitor performance and reliability
We may also disclose information if required by law, court order, or to respond to valid legal requests, provided we are legally permitted to do so. When possible and appropriate, we may notify you of such requests.
5. Cookies & Basic Analytics
Our website and webmail may use cookies or similar technologies to:
- Keep you signed in to your account
- Remember basic preferences
- Provide simple, privacy-conscious analytics to understand general usage patterns
We do not use third-party advertising trackers to target ads based on your mailbox behavior.
6. Data Retention
We retain your account information and mailbox data for as long as your account is active, or as needed to provide the Service. If you close your account, we may retain certain limited information (such as billing records or security logs) for a reasonable period where required for legal, accounting, or security purposes.
7. Security
We use a combination of technical and organizational measures to protect your data, including encrypted connections (IMAPS, SMTPS, STARTTLS), access controls, and server-level protections. No online service can guarantee absolute security, but we work to maintain a reasonable and responsible security posture for a service of our size.
8. Your Choices & Rights
You can access and update your account details through the billing portal or by contacting us. You may also request that we close your account. Depending on your location, you may have additional rights under local data protection laws; if so, you can contact us and we will do our best to honor those requests where applicable.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the Effective Date above and, where appropriate, provide additional notice (such as a website banner or email). Your continued use of the Service after the changes become effective means you accept the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: support@fullsurf.com
Phone/Text: 808-582-2552
Website: https://fullsurf.com