This Acceptable Use Policy (“AUP”) explains what you can and cannot do with your Fullsurf account. It exists to protect you, other customers, and the reputation and stability of the Service. This AUP is part of the Terms of Use.
1. No Spam or Abuse
- No unsolicited bulk email (“spam”).
- No phishing, fraud, or deceptive messages.
- No account usage intended to evade filtering or complaints.
2. Prohibited Content
- Illegal content or activity.
- Malware, viruses, or harmful code distribution.
- Content that infringes IP or privacy rights.
- Harassment, threats, or abuse.
3. Security & Network Use
- No unauthorized access attempts, scanning, or probing.
- No disruptive traffic that degrades service for others.
- No credential sharing that creates security risk.
4. Sending Limits & Fair Use
Fullsurf is designed for normal personal and small-business email—not bulk marketing platforms. We may throttle sending to protect deliverability and service stability.
5. Reporting Abuse
If you believe a Fullsurf account is being abused, contact support@fullsurf.com with details (include headers if possible).
6. Enforcement
We may warn, rate-limit, suspend, or terminate accounts for AUP violations depending on severity and risk.
7. Changes
We may update this AUP and will update the effective date when changes are made.